Membership Management

For details on completing the following configurations, refer to Guest Loyalty Programs in the OPERA Cloud Services documentation.

Membership Class

To properly use these gaming operations, you must have a membership class flagged as "Loyalty Program." For details on creating membership classes, refer to Configuring Membership Classes in the OPERA Cloud Services documentation.

Note:

Only one membership class can be flagged as “Loyalty Program.”

Figure 7-1 Membership Class Screen

Membership Type

To execute gaming operations with the IGT system, you must create a PTS membership type with the name "PTS."

Note:

The name of this Membership Type must be entered exactly as "PTS."

For details on how to create a membership type, refer to Configuring Membership Types in the OPERA Cloud Services documentation.

For the membership type details:

1. Select the membership class you previously created.

2. Mark the membership as Primary.

3. Mark the membership as Centrally Managed. Only one membership type can be centrally managed.

Figure 7-2 Membership Type Details Screen

For the Membership Handling:

1. Set the External Databases to the one created in the OPERA Cloud Outbound Configuration chapter that is dedicated to the property you are configuring. It normally has with the same name as the outbound configuration that you previously created.

2. Set Membership Action to Auto Attach and select New Reservation.

Note:

If you did not set the 'Loyalty Program' flag on the associated Membership Class, you cannot set the External Databases. Without the External Databases, the Profile Statistics and Profile Enrollment functionalities will not work properly.

Figure 7-3 Membership Handling Screen

For Card Number Details:

• Deselect Expiration Date Required.

• Deselect Allow duplicate card numbers.

Figure 7-4 Card Number Details Screen

Note:

In a multi-property scenario, if all properties use the same PTS system, you can create a single Membership Type, along with one set of External System & External Database, and a single Outbound configuration, since they will all share the same endpoint.

Membership Levels

Once the membership type is configured, add your Membership Levels to this Membership Type. The values on the below image is just for illustration purposes. Your Hotel/Casino will have its own Membership Levels already defined by the business.

Note:

You are configuring the Membership Levels that will be displayed in the OPERA Cloud UI. These do not have to match the ones provided by the Casino. The relationship between the OPERA Cloud Membership Levels and the PTS Membership Levels is established in the Membership Levels DVM within the outbound connection configuration.

Figure 7-5 Membership Levels Screen