Viewing your Oracle Access Requests

1. On the Oracle Access Requests screen, you will see all access requests for the last 90 days assigned to you.
2. You can use the filter chips to filter by location and request status. By default, you will see the list filtered by request status “Awaiting Approval.”
3. Each access requests shows you the status of the request.
   1. Awaiting Approval – This status indicates the access request has been submitted by the Oracle user and awaiting approval from the respective hotel administrator(s).
   2. Approved & Finalizing – This status indicates the access request was approved or denied by the hotel administrator, and the backend system is finalizing the request approval or denial.
   3. Granted – This status indicates the access request was approved by the hotel administrator and granted in OPERA Cloud Identity Management.
   4. Denied – This status indicates the access request was denied by the hotel administrator. Note that all denied requests show the hotel administrator response in the “Status Details” column.
   5. Expired – This status indicates the access requests expired as it is not approved or denied by the hotelier administrator within 30 days. Expired requests are shown for information purposes only and cannot be actioned. You can create a new request with the same details if required.
   6. Cancelled – This status indicates the access request was cancelled by the Oracle user.
   7. Failed to finalize – This status indicates the access request was approved or denied by the hotelier administrator, but the request failed to be granted or denied due to a technical error. Requests with this status are no longer active. You can create a new request with the same details if required.

   Note:

   Only requests in “Awaiting Approval” status can be actioned by using the available row level actions or selecting the requests and using the available page level actions.

   Requests that are in a status other than “Awaiting Approval” are not actionable and are shown for information only.

   Figure 5-1 Oracle Access Requests Screen

   
   
   

   Figure 5-2 Oracle Access Requests — Status Flows