6 Managing Oracle Support Access Requests
OPERA Cloud Identity Management provides a self-service approval workflow for Oracle Support Users access requests.
Oracle Support Users can request access for support roles, such
as DATAACCESS, SENSITIVEDATAACCESS, ENTDATAACCESS, and ENTSENSITIVEDATAACCESS,
and respective customer administrators can approve/deny this request
based on their discretion.
Note:
The DATAACCESS and SENSITIVEDATAACCESS roles will give support access to the OPERA Cloud system. The ENTDATAACCESS and ENTSENSITIVEDATAACCESS roles will EXCLUSIVELY give support access to the Enterprise Management application and not to OPERA Cloud systems.
These support roles provide the Oracle Support User with support access in OPERA Cloud Services, and it is recommended that customers review such support requests before approving/denying the request.
Oracle Support Access Request can be approved only by a customer’s
respective enterprise, chain, or property administrator in OPERA Cloud
Identity Management Portal.