Granting Access to Users

1. Select the Grant Access button to grant Oracle Support User Access to a user.

   You will see a grant access drawer that enables you to enter the required details for the new Oracle Support User Access grant.

2. Select between the Chain/Property role type (DATAACCESS, SENSITIVEDATAACCESS roles) and Enterprise role type (ENTDATAACCESS, ENTSENSITIVEDATAACCESS roles).

   Note:

   The DATAACCESS and SENSITIVEDATAACCESS roles give support access to the OPERA Cloud system. The ENTDATAACCESS, ENTSENSITIVEDATAACCESS roles EXCLUSIVELY give support access to the Enterprise Management application and not to the OPERA Cloud systems.

   
   
   
   
   
   
3. Enter the following details:
   • Email Address (must end with @oracle.com)
   • Location (that is, a chain or property code; if enterprise role type is selected, your enterprise code will be pre-populated)
   • Role (Chain/Property: DATAACCESS, SENSITIVEDATAACCESS; Enterprise: ENTDATAACCESS, ENTSENSITIVEDATAACCESS)
4. Select the Grant Access button when you are ready to grant access to the user.
   The user will be granted support access for 180 days to the selected locations for the selected roles.

   Note:

   If the user has existing access to any of the selected locations, the existing access in these locations will be REPLACED with the new access granted to the user.