Process Overview

The below processes are designed for Oracle users to gain access to customer OPERA Cloud environments.

• Customers can assign DATAACCESS, SENSITIVEDATAACCESS, ENTDATAACCESS, and ENTSENSITIVEDATAACCESS role memberships to an Oracle user for a specified duration, which can range from 1 to 180 days. Unless modified, the default duration for Oracle Support grants is set to 7 days.

• Oracle users can manually communicate to customers through email or through an Oracle support SR to assign DATAACCESS, SENSITIVEDATAACCESS, ENTDATAACCESS, and ENTSENSITIVEDATAACCESS role memberships to the relevant property/chain in that customer OPERA Cloud environment.

• Oracle users receive a notification when a customer assigns DATAACCESS, SENSITIVEDATAACCESS, ENTDATAACCESS, and ENTSENSITIVEDATAACCESS role memberships to them through the OPERA Cloud Identity Management portal.