Using the Support Portal
Customer Support
Use the Customer Support Portal to search the knowledgebase, access product documentation, contact Oracle Support, or to submit or view a support request to seek help resolving issues.
Note:
First-time users must register at the Customer Support Portal. For more information about the Customer Support Portal, click the Getting Started With Support tile on the Customer Support Portal's main page. You will need your CSI number from your Cloud administrator’s welcome email.
For escalations, please refer to https://iccp.custhelp.com.
Parent topic: Getting Help and Contacting Support