Adding an Environment

Note:

Starting with OHIP Portal version 25.3.1, newly created clients are in a human-readable format '<cloudAccountName><environment>-<enterprise>-Client' rather than a GUID (for example, 'a995b6b2-c983-11ee-8c2e-0242ac110002'). This makes it easier to see who made changes when hotels look in audit logs. The clientName is the same as the clientId to help customers auditing records in OCIM.

Prerequisites for Adding an Environment

• • Only partners and customers with OPERA Cloud Central can add an environment. Customers can by default view their environments. For more information, see Viewing Environment Details.

• The hotel must be using OPERA Cloud Foundation before you can add an environment.

• Partners and customers with OPERA Cloud Central must check if the customer can provide the Enterprise ID.

• For Enterprise ID, you can find it in the environment details of the customer in the customer's OHIP developer portal. See Viewing Environment Details for the steps.

To Add an Environment

1. Open the Developer Portal and click Environments at the top of the page.

2. Click Add Environment.

3. Enter the Enterprise ID and Chain Code (both in uppercase) provided by the customer. For customers with multiple gateways, a confirmation message appears ensuring that the access request has been sent to all gateways within the chain.

4. Select your Region.

5. Select whether the environment you are adding is a Non Production or Production environment.

6. Click Add.

The environment connection request is sent to the customer for approval within the customer developer portal, and the status of the environment is shown as "Pending Approval.” Once approved, an email notification is sent to the administrators of the partner organization. To view the environment details post approval, see Viewing Environment Details.

Note:

After receiving the approval email, wait 5 minutes before calling the environment. You may see more than one environment card appear as Pending Approval.

Error Messages

If you encounter an error message when adding an environment, it could be for a variety of reasons, such as the environment owner not yet approving the integration user. The Add Environment page lists the environment errors and recommends the next course of action. If the recommendation is to raise a support request with Oracle Customer Support at the Customer Support Portal, include the exact error message and error code in your support request as this will shorten the resolution time.

If you add back a removed environment, you must use the same Enterprise ID and chain code that was previously used to add the environment. The error message informs you of the Enterprise ID previously used to add the environment.