Getting Started for Partners (for Oracle Hospitality Integration Cloud Service Users)

There are two ways to onboard partners to the Oracle Hospitality Integration Cloud Service:

  • Oracle Store — You can onboard by purchasing the Oracle Hospitality Integration Cloud Service through the Oracle Store. Follow the procedure below to onboard through the Oracle store.

  • Partner Registration Cost Price Quote (CPQ) form— If you are unable to onboard through the Oracle Store, you can onboard by submitting the partner registration (CPQ) form. You can request this form through email by contacting hospitality-integrations_ww@oracle.com.

Oracle Store

To onboard through the Oracle Store:

Note:

You must have an Oracle account to proceed with the shopping cart checkout. To create a new Oracle account, go to the Oracle Store and click the New user? button and complete the form. After submitting the form, follow the instructions to check your email to verify your email address.

  1. Go to the Hospitality Integration Platform and click Shop now and then click Add to Cart.

    Alternatively, go directly to the Oracle Shop and click Add to Cart.

  2. Click your shopping cart to proceed to check out.

  3. Click Checkout.

  4. Follow the instructions to complete your account details, additional information, service information, billing information, and payment method and agree to the terms and conditions of the Cloud Service Agreement.

    Note:

    Once you have onboarded with a credit card, you are also able to change your payment method to a PO or update your credit card details. To do this, contact Billing Support for assistance. Given the sensitivity of payment information, do not include that information in email communications.

  5. Click Place Order.

To view and track your order, go to your Account Dashboard and click Orders.

Provisioning and Email Notifications for Partners

All OHIP Partner subscriptions follow the OCI Cloud Account Activation process. This process replaces all previous Hospitality-specific activation workflows.

Cloud Account Activation Email

When an order is booked (or at the subscription start date, whichever is later), partners receive an email with the subject: Action Required: Welcome to New Oracle Cloud Service Subscription(s).

This email enables the recipient to either:
  • create a new OCI Cloud Account, or
  • add the OHIP subscription to an existing Cloud Account.

Provisioning cannot begin until this activation step is completed.

Emails when the order is released to provisioning

Once the cloud account activation is completed and the order is released to provisioning, partners may receive the following notifications depending on the services included:
  • My Oracle Support Welcome Email (if MOS-enabled services are included)
  • Hospitality Support Welcome Email (if ICCP-based services are included)
  • Digital Learning Welcome Email (if applicable)
  • Subscription Activation Email (if the subscription is enabled in an OCI Cloud Account)

Emails when provisioning is completed

When provisioning is finished, partners may receive:
  • Service Welcome Letter (if implemented by the service)
  • Subscription Complete Notice (for cloud account enabled subscriptions)

Parent topic: Getting Started