11 FAQ
How to activate OPI Cloud Service?
Oracle is responsible for OPI Cloud to be made available. There will be more availability as more PSPs certify for use with OPI Cloud.
When OPI is active, is the full card number stored in OPERA PMS?
No. The card number is stored with the Payment Service Provider. OPERA Cloud will only store the token in place of the card number.
Can the token, in place of the card number, be used for subsequent transactions?
Yes, the token is in place to process payments, but can only be used for the reservation for which it was generated.
Can a token number be manually entered into OPERA Cloud?
No
Can a partner send a token number through to OPERA Cloud?
Yes
Can a partner unmask the Credit Card number?
No
Can a partner fetch a Credit Card number from OPERA Cloud and then tokenize the card and return the token to OPERA Cloud?
No, Credit Card Numbers are not provided by OPERA Cloud.
Can a partner send just the first 4 and last 4 digits of the card only when OPERA Cloud is not tokenized?
No. If a property is processing credit cards for payments, then full PAN is needed.
Does OPI ensure the hotel is PCI Compliant?
Deployment of OPI significantly reduces the requirements during a PCI audit as there will no longer be card data stored. However, it is important to have the entire network and all software following the PCI Security Council Rules.
Can I find more information on the financial transactions, like Deposits and Authorizations?
Yes, Implementation Guides also exist for these areas. View Deposit Handling, Authorization and Settlements, and Above Property Payments.
Can we have a PSP send a token to us directly where we send these tokens to OPERA Cloud through OHIP? For example, we are connected to Adyen, but the customer has Wordline. Will my token be recognized?
No. Only if you are using the same PSP as the customer.
Is there a way to find which PSP a customer is connected to through OPI?
Not at this time. You must ask the customer for their Payment Provider.
I don't want the customer OPI to tokenize, but we as a third party system want to tokenize. Is this possible?
Yes, you can do this, but only a token that is from the same PSP is useful with the customer's OPI in OPERA Cloud.