1. User Guide
  2. Overview

1 Overview

Prerequisites for Mobile Guest Experience

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OPERA Cloud Mobile Guest Experience is a feature of Oracle Hospitality OPERA Cloud Service and is included in the subscription to Oracle Hospitality OPERA Cloud Foundation. As of OPERA Cloud v22.5 and higher, it is currently available to customers in Cloud Native Environments in North America.

Mobile Guest Experience is a guest-facing web application designed for smartphones. Guests can pre-register their arrival with the registration process commencing with an email sent to eligible guests up to 48 hours prior to arrival.

The pre-arrival email contains a secure URL to initiate the preregistration, including the following:

  • Validate reservation summary and booking policies.

  • View room upgrade offers (Nor1 subscription required).

  • Specify arrival and departure time.

  • View and update personal details.

  • Enter details of accompanying guest names (including children).

  • View and consent to terms and conditions and privacy regulations.

  • Receive a confirmation of the preregistration.

  • Get in touch with your property through a Contact Us page.

Note:

For share reservations, each guest receives a registration email.

Reservation eligibility and customization of email templates and property images (that is, logos) are configured in the Admin Portal.

Preregistered reservations are searchable in OPERA Cloud and can be listed / filtered in the Arrival (res_detail) report. For more information, see the ‘Pre-Register Arrival Reservations’ topic in the OPERA Cloud User Guide.

Figure 1-1 Mobile Guest Experience Application


This image shows the Mobile Guest Experience application on a smartphone.

Note:

Mobile Guest Experience is currently available in the North America region only. In future phases, it will also be available in other regions.

Configuration Options

The following configuration options are available:

Note:

To facilitate activating Mobile Guest Experience for your guests, default values are provided for most of the configuration options.

  • Email template content for pre-arrival, upgrade offer, and confirmation emails

    • Subject

    • Body

  • Required fields for the guest to complete check-in

    • Arrival Time

    • Departure Time

    • Mobile Phone

    • Address

    • Accompanying Guests

  • Customized text for your guests

    • Upgrade offer message

    • Check-in complete message

    • Arrival instructions

    • Error message

  • Eligibility criteria for Mobile Guest Experience

    • Guarantee Codes

    • Market Codes

    • Source Codes

    • Rate Category Codes

    • Room Type Codes

  • Pre-arrival email lead-time

    • 24 hours before arrival time