4 Enabling Mobile Guest Experience

Prerequisites for Mobile Guest Experience

1. From the Administration menu, select Enterprise, and then select OPERA Controls.
2. Select or confirm the Property.
3. Select the Reservations group.
4. Locate and activate the Accompanying function.
5. Locate and activate the Pre-Registration Check In function.
6. From the Side menu, select Role Manager and select either Manage Chain Roles or Manage Property Roles according to your needs.
7. Search for the GUESTEXPERIENCE role.
8. Select the GUESTEXPERIENCE role to update, click the vertical ellipsis Actions menu, and then select Edit.
9. Select the Enterprise Admin group and grant the Mobile Guest Experience task.
10. Click Save.

To access the Guest Experience Configuration Portal, a hotel administrator assigns the GUESTEXPERIENCE role to a chain org-level user or a property org-level user in the Oracle Hospitality Shared Security Domain and grants the Mobile Guest Experience task to that role.

In case the GUESTEXPERIENCE role does not exist in the Oracle Hospitality Shared Security Domain, you must create it.

For details on how to manage roles in the Oracle Hospitality Shared Security Domain, refer to this Customer Support Portal document: Oracle Hospitality Shared Security Domain (SSD).