Release 23.2 — September 2023

OPERA Cloud Mobile Guest Experience is a feature of Oracle Hospitality OPERA Cloud Service and is included in the subscription to Oracle Hospitality OPERA Cloud Foundation.

Feature Description

Nor1 Upgrade Offers

You can now promote and confirm Nor1 room upgrade offers within the guest journey. A new page for the mobile pre-registration path presents a maximum of three upgrade offers. Offers include the following:

  • Upgrade offer description

  • Offer image

  • Offer price and savings

Upgrade offers are generated by Nor1 and require a subscription to the Oracle Hospitality Nor1 Cloud Service, eXpress Room Upgrade.

Language Localization

The mobile guest journey and the pre-arrival and confirmation emails are now translated into five additional languages:

  • Spanish

  • French

  • German

  • Italian

  • Portuguese

Oracle Hospitality Design Theme

The Oracle Hospitality lilac design theme is now applied to the Guest Experience Configuration Portal.

Globally Unique User Identity

An OPERA Cloud user with a matching user in another SSD can log in to the Configuration Portal without issue.

Configuration Portal Initial Loading

Users are presented with a progress bar and status message when onboarding to the Guest Experience Configuration Portal.

Improvement for Chain Users

Chain level users can navigate from one property to another within the Configuration Portal.

Ability to Restore Default Content

Configuration Portal users can restore the default content of email templates and guest messages and can also restore default translations.

Test Emails in Multiple Languages

Test emails can be sent in all supported languages.