1. User Guide
  2. Content Settings

10 Content Settings

The Content Settings page provides customization options for several aspects of Mobile Guest Experience. Each section is accessible from the left-hand side navigation menu.

Pre-Arrival Email, Upgrade Offer Email, and Confirmation Email Template

With the Pre-Arrival Email, Upgrade Offer Email, and Confirmation Email Template sections you can customize the email content that your guests receives before and after the Mobile Check-in.

The following options are available:

  • CC and BCC Addresses

  • Email Subject

  • Email Body

  • Disclaimer

CC and BCC Addresses

You can include a CC and BCC address in the pre-arrival emails. These email addresses are optional.

Email Subject

You can customize the subject line of the email. 

To insert dynamic placeholders, type the pound character (#). Placeholders enable you to personalize the information. For example, you can dynamically insert your hotel's name or the guest's arrival date.


This image shows the Email Subject.

Email Body

You can customize the body of the email using the rich text editor. With the rich text editor, you can style your content with bold or italics and insert bullet lists and URL links.

The email body also supports dynamic placeholders by typing the pound character (#).

Note:

Your email body must include the #Check-in button# placeholder for the Mobile Guest Experience check-in.


This image shows the Email Body.

Disclaimer

The disclaimer appears on the email's footer.

You can add links in this area to important documents, such as the Privacy Rules and Terms and Conditions.
This image shows the Disclaimer section.

Previewing the Pre-Arrival Email, Upgrade Offer Email, and Confirmation Email Templates

As you apply changes to the content settings, you see a preview of what your guests will view on their mobile devices.
This image shows the pre-arrival email template.

This image shows the upgrade offer email template.

This image shows the confirmation email template.

Note:

You cannot change the upgrade offer email template unless you activate the Nor1 upgrade offers.


This image shows the Nor1 upgrade offer message.

Restoring the Pre-Arrival Email, Upgrade Offer Email, and Confirmation Email Templates to Default

You can click the Restore Default button on the email template pages to restore them to default. This will only affect the email subjects and bodies.