17 Email Queue

The Email Queue shows all the reservations that met the eligibility criteria and that have been downloaded into the system. The download and the processing of pre-arrival E-Mails automatically runs every 60 minutes.

• Send Pre-Arrival E-Mail: Sends or re-send pre-arrival E-Mails for all selected reservations

• Import Reservations: Imports all the reservations that meet the eligibility criteria.

• New Reservations: Shows only reservations that have manually been imported since the last import. This allows you to manually send the pre-arrival E-Mail for new reservations.

Note:

The manual reservation import is useful for loading same-day or recently updated reservations into the system or refreshing existing ones. Use the Send Pre-Arrival Email option to send or re-send the pre-arrival email.

The report contains the following columns to help you understand the status of each reservation:

Table 17-1 Report Columns

Column	Description	Values
Pre-Arrival Email Sent	Indicates if the pre-arrival email was sent.	Sent or Not Sent
Confirmation Email Sent	Indicates if the confirmation email was sent.	Sent or Not Sent
Mobile Check-in Status	Indicates if the guest has completed the mobile check-in.	Checked-in or Not Checked-in
Check-in Completed On	The date when the guest completed the mobile check-in.	Date or Null
Upgrade Offers Displayed	The number of upgrade offers displayed to the guest.	Number
Upgrade Offers Accepted	The number of upgrade offers booked by the guest.	Number

Retention Period

The reservation records are deleted from the system seven days after their arrival date.