12 Guest Details Page

The Guest Details Page enables you to configure the following two sections:

• Required Guest Information

• Message Settings for Preferences and Notes

• Links

Required Guest Information

This section enables you to decide which fields are required for the guest to complete the Mobile Guest Experience journey. The following table shows all the available fields, their descriptions, and their default required states.

Table 12-1 Available Fields

Field	Description	Default Required State
Arrival Time	The guest's arrival time. If the reservation does not have an arrival time, it defaults to the hotel's check-in time.	Y
Departure Time	The guest's departure time. If the reservation does not have a departure time, it defaults to the hotel's check-out time.	Y
Mobile Phone	The guest's mobile phone.	Y
Address Line 1	The guest's street address.	Y
Address Line 2	An additional line for the guest's street address.	N
City Name	The guest's address city name.	Y
State	The guest's address state.	Y
Country	The guest's address country, which can be selected from a drop-down list.	Y
Postal Code	The guest's postal code.	Y
Accompanying Guests	The given name and surname of the reservation's accompanying guests (if any).	Y
I agree to the terms & conditions	A check box that indicates if the guest agrees to the terms and conditions.	Y

To update a required state, select the check box next the field name and then click the Save button.

Message Settings

In this section you can configure the text that is displayed when a guest enters preferences or special requests.

Message	Default Title	Default Text
Preferences Message	Select your preferences	Please note that while we do our best to accommodate your preferences, they are subject to availability and cannot be guaranteed. We will make every effort to fulfill your request and ensure a comfortable stay.
Reservation Notes Message	Notes	Please enter any special requests or important information regarding your stay.

To update a message, click the Update link. A window appears where you can edit the information. After editing the information, click the Apply Changes button.

Restoring the Preferences and Reservation Notes Message to Default

You can click the Restore Defaults button to restore the message to default.

Links

In this section, you must provide the URLs for your Terms and Conditions and Privacy Rules.

The URLs appear on the Guest Details page as links.

Note:

These URLs are required to activate Mobile Guest Experience.

Table 12-2 Available Links

Link	Description
Terms and Conditions	A web page that contains the rules and guidelines for using the Mobile Guest Experience check-in service.
Privacy Rules	A web page that contains the rules that protect all personal identifiable information.

To update a URL, click the Update link. A window appears where you can edit the information. After you are finished, click the Apply Changes button.

Previewing the Guest Details

After you save your changes, a preview of what your guests see on their mobile devices appears.