Preface

This document is intended to help users prepare for and implement Oracle Hospitality Nor1 Cloud Services.

Purpose

This document provides information for implementing Oracle Hospitality Nor1 Cloud Services products.

Customer Support

The following support options are available:

• Live Chat is provided for Nor1 CheckIn Merchandising customers directly in the application.

• Nor1 eStandby Upgrade support is provided on the Customer Support Portal at the following URL: https://iccp.custhelp.com.

• Customers can contact their Account Relationship team or Account Revenue Manager directly.

When contacting Customer Support, please provide the following:

• Product and program/module name.

• Functional and technical description of the problem (include business impact).

• Detailed step-by-step instructions to be re-created.

• Exact error message received.

• Screen shots of each step you take.

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table - Revision History

Date	Description of Change
April 2026	Initial Publication