1. User Guide
  2. Preface

Preface

The Nor1 machine-learning based suite of upsell applications create incremental revenue generating opportunities for hotels. With real-time, two-way integration to the OPERA Property Management System (PMS), combined with powerful artificial intelligence, hotel staff can focus on the guest, not on the system, streamlining operations and increasing guest satisfaction and loyalty.

Purpose

This User Guide explains how to work with Nor1 solutions.

Customer Support

The following support options are available:

  • Live Chat is provided for Nor1 CheckIn Merchandising customers directly in the application.

  • Nor1 eStandby Upgrade support is provided on the Customer Support Portal at the following URL: https://iccp.custhelp.com.

  • Customers can contact their Account Relationship team or Account Revenue Manager directly.

When contacting Customer Support, please provide the following:

  • Product and program/module name.

  • Functional and technical description of the problem (include business impact).

  • Detailed step-by-step instructions to be re-created.

  • Exact error message received.

  • Screen shots of each step you take.

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table -1 Revision History

Date Description of Change

August 2023

Initial Publication

September 2023

Added (except Hilton HHP CRS) to Inventory Oriented View section, step 11. PMS.