7 Personal Information

To ensure Oracle can contact you about your integrations, Oracle requires you to supply basic contact details, such as: Name, Company Name, Email Address, and Phone Number.

If you would like a copy of your data or would like your data corrected, you can request it at My Oracle Support.

Oracle requires contact details for each integration. To remove your contact details, make your request at My Oracle Support. Remember to include your Name, Company Name, Email Address, and Phone Number for the new nominated contact for that integration.

These contact details are permanently deleted when access to the OPERA Cloud Distribution APIs is terminated.

Personal Information in Log Files

OPERA Cloud Distribution and Oracle Hospitality API logs are written in a standard format and stored in standard locations with timestamps. Operational logs are sent to a shared log store in Oracle Cloud, which is subject to role-based access control.

In line with the Services Privacy Policy, Oracle is legally obligated to retain operational log file information for 90 days after which logs are automatically purged.

Assigning a Unique ID to Each Person with Computer Access

Oracle Corporation recognizes the importance of establishing unique IDs for each person with computer access. No two OPERA Cloud Distribution users can have the same ID, and each person’s activities can be traced provided the customer and integrator maintains proper configuration and adheres to privilege level restrictions based on a need-to-know basis.

While Oracle Corporation makes every possible effort to conform to Requirement 8 of the PCI Data Security Standard, certain parameters, including proper user authentication, remote network access, and password management for non-consumer users and administrators for all system components depend on customer/partner specific protocol and practices.

To ensure strict access control of OPERA Cloud Distribution, always assign unique user names and complex passwords to each account. Oracle Corporation mandates applying these guidelines to not only Oracle Corporation passwords, but to passwords for systems accessing OPERA Cloud Distribution APIs and downstream of there, including server operating system passwords and end user Windows® passwords. Furthermore, Oracle Corporation advises users to control access through unique user names and PCI-compliant complex passwords to any PCs, servers, and databases with payment applications and cardholder data.