Messages

From the Messages main menu, select From External System or To External System.

On From External System, you can view the channel messages details and summary for the properties incoming. On To External System you can view the channel messages for the properties outgoing.

Managing Messages Summary

Use the following to search:

• Viewing: You can see the time frame for which you want to see the messages summary. If you select Created On, you can select a Created On date.

• Property: Select the property or all properties from which to view the messages summary. This field is required.

• External System: Select the channel's message summary that you want to see. If you select no property or all properties, only OXIHUB is populated in the list of values. If a property is selected, OXIHUB and the channels provisioned to the property are listed.

• Module: Select the module for the channel message summary.

• Status: Select the status for the messages you want to see.

Click Search to get search results. Only records matching all the selected criteria appear. Click Reset to reset the search data.

Viewing Channel Messages Summary

Select the View icon on the right-hand side of each record to view the channel messages summary details.

Managing Messages

Use the following to search:

• Property: Select the property from which to view the messages. This field is required.

• External System: Select the channel from which you want to see the summary. If you select no property or all properties, only OXIHUB is populated in the list of values. If a property is selected, OXIHUB and the channels provisioned to the property are listed.

• Module: Select the module for the channel message.

Expand the Show More section to search in more detail:

• Created From: Select the start date when the messages were generated. By default, your system date is filled.

• Created To: Select the end date when the messages were generated. By default, your system date + one day is filled.

• Status: Select the status of the messages.

• Message Contains: Enter the required word/sentence that appears in a message, and the listing will search and display the corresponding message. If a condition is added, another message contains box appears in which you can type.

• External Reference: Enter the unique external reference number. This field appears as “For External System only” and is only valid for From Channels.

• Show Discarded and Failed Events only: When the channel is not OXIHUB, enable show discarded and failed events only to see the same in the listing. This is only valid for To Channels.

Click Search to get search results. Only records matching all the selected criteria appear. Click Reset to reset the search data.

Viewing Channel Messages

Select the View icon on the right-hand side of each record to view the channel messages details.

• Message Status Badge: Shows the message status.

• Response Message: Shows the response message.

• Request Message: Shows the request message.

• Event ID: Shows the unique event ID.

To download messages:

• Click Download Message to download the message with message status, request message, response message, and event ID.

• Click Close.

Click the next or previous arrows above the heading to navigate through the listed messages on the main screen from the drawer.