1. User Guide
  2. OPERA Cloud
  3. Front Desk
  4. Arrivals and Check In
  5. Checking in Reservations
  6. Advance Checking In Reservations
  7. Advance Check In Conditions and Assumptions

Advance Check In Conditions and Assumptions

For Reservations Prior to being Flagged as Advance Checked In

  • The reservation must be an Arrival (Due In) reservation for the current business date.

  • The reservation must have a valid payment method.

  • The reservation can be flagged for Advance Check In with or without a room assigned:

    • If the reservation has a room assigned it must be a physical room. Pseudo room reservations cannot be flagged for Advance Check In.

    • If you want the Advance Checked In reservation to be Auto Checked In upon room status match, a room must be assigned to the reservation. A room can be assigned to the reservation prior to or modified after being flagged for Advance Check In.

  • Walk In reservations, Pre Registered reservations, and reservations that are in Queue can be flagged for Advance Check In.

For Reservations that are Flagged as Advance Checked In

  • The reservation is marked Advance Checked In.

  • The Expected Time of Arrival (ETA) for the reservation is updated with the Advance Checked In time.

  • The arrival date is changed to read only and cannot be modified.

  • When Advance Checked In, deposits on the reservation are posted on the folio.

  • Advance Checked In reservations cannot be reversed if financial transactions exist on the folio. Reservations with deposits are eligible to be reversed.

  • Charges that are incurred by the guest (such as through a POS system) post to the reservation folio. In-room charges (such as mini bar or PBX) are not allowed.

  • The Night Audit process cannot complete if any Advanced Checked In reservations have not been checked in.

  • Advance Checked In reservations cannot be moved to another property.

  • Advance Checked In reservations cannot be changed to No Show.

  • Advance Checked In reservations cannot be canceled.

For Auto Check In of Advance Checked In Reservations

  • The reservation must be in Advance Checked In state.

  • The Advance Checked In reservation has a room assigned.

  • The Advance Checked In reservation’s assigned room’s occupancy status is Vacant.

  • When the assigned room’s housekeeping status is updated to match a room housekeeping status defined in the Room Status for Auto Check In of Advance Checked In Reservations setting, the Advance Checked In reservation is automatically checked in to the property.

  • The Schedule Check Out / Auto Check In processor in Toolbox – Utilities – Processors must be running.

For All Reservations that Failed Mass Advance Check In

  • The reservation remains in arrival (Due In) status but is not flagged as Advance Checked in.

  • The reservation’s arrival time (ETA) remains unchanged.

  • The reservation’s Expected Time of Return (ETR) remains unchanged.