Configuring Lost Reason Codes
Adding Lost Reason Codes
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Select the Administration menu, select Booking, select Block Management, and then select Lost Reasons.
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Click New.
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Enter a Code that will identify the reason for the cancellation.
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Enter a Description of the code, such as price too high or date changed.
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Enter a Sequence number to indicate the position of this lost reason code in a list of displayed values.
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Click Save.
Editing Lost Reason Codes
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In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.
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In the search results, select the code, click the vertical ellipsis, and select Edit.
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Update the configuration and click Save.
Deleting Lost Reason Codes
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In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.
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In the search results, select the code, click the vertical ellipsis, and select Delete.
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Confirm your decision and click Delete.