Configuring Communication Methods
Adding Communication Methods
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From the Administration menu, select Enterprise, select Chain and Property and select Communication Methods.
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Click New and complete the following
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Code: The Service Request code.
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Description. The description of the Service Request Priority
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Manage Translation: Select to open the multi-language descriptions screen and configure a translated description for each language. (Available when the Multi-language OPERA Control is active).
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Sequence: Enter a display sequence.
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Click Save or Save and Continue to add another.
Editing Communication Methods
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From the Administration menu, select Enterprise, select Chain and Property and select Communication Methods.
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Enter search criteria and click Search.
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Select the Communication Method, click the vertical ellipsis and select Edit.
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Update the configuration.
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Click Save.
Deleting Communication Methods
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From the Administration menu, select Enterprise, select Chain and Property and select Communication Methods.
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Enter search criteria and click Search.
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Select the Communication Method, click the vertical ellipsis and select Delete.
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Click Delete to confirm