1. User Guide
  2. OPERA Cloud
  3. Front Desk
  4. Arrivals and Check In
  5. Placing Rooms on Hold

Placing Rooms on Hold

Prerequisites for Hold Rooms

Rooms can be placed "on hold" for a set period (from 1 to 1440 minutes or 24 hours) or for an unlimited time, depending on the HOLD condition code configuration. While a room is on hold, it cannot be assigned by users other than the user who placed the room on hold. When a room is placed on hold by another user, you must have the Room Hold Override user task to take it off hold.

When the hold period expires, the room is automatically taken off hold. The room is also automatically taken off hold if you check a guest into the room before the hold period expires. The HOLD conditions available for selection are determined by the user groups to which you belong.

An example of using this feature would be if you are assigning rooms to a group of four arriving reservations who want adjoining rooms. If your property has several agents simultaneously managing room assignments, it might be difficult or impossible to work fast enough to assign the desired four rooms to the reservations you are handling. You could place the four rooms into a HOLD condition for three minutes and then select those rooms for the reservations to which you are making room assignments. If you have not assigned the rooms within three minutes, they then become available to other agents.

Note:

Placing a room on hold does not prevent it from being placed in Out of Order or Out of Service status.

  1. From the OPERA Cloud menu, select Front Desk, and then select Arrivals.

  2. Search for and select a reservation and then click Check In.

  3. Select I Want To… and choose Hold Rooms.

  4. Search for rooms by entering search criteria and clicking Search.

  5. Select the rooms in the search result.

  6. Click Place on Hold.

  7. Complete the following:

    1. Hold Reason. Select a HOLD condition from the list. The number of minutes the hold restricts room assignment is shown to the right of the field. "Unlimited" appears if there is no time limit on the hold.

    2. Remarks. Enter any additional information, such as “<guest name> rooms are being held for…”

  8. Click Place on Hold to finish.