Viewing Profile Future and Past Stays
You can view a guest’s future or past reservations.
Some of the guest reservation details include the following:
-
Confirmation number
-
Room type, rate code and amount
-
Arrival, Nights, Departure Date
-
Past reservation status (e.g.: no-shows, cancellations, checked out, and current in-house)
-
Linked profiles to the reservations
Future and Past Stays shows the total number of reservation records linked to the guest profile .In multi-property operations you can view reservations at properties associated to your hub location(s).
From a property location you see only view the reservations in that property.
-
From the OPERA Cloud menu, select Client Relations, select Profiles and then Manage Profile.
-
Enter search criteria, click Search.
-
Select the profile in the search result, click I Want to..., Future & Past Stays or click the Future & Past Stays link in Profile Presentation.
-
Panel displays list of Future Reservations and Past Reservations.
-
Click [+] to expand a reservation and view linked profiles.
-
Click Confirmation to open Reservation Presentation for the selected reservation. See Editing a Reservation.
-
Click Rate to view the rate code information.
-
Click Room Type to view the room type information.