Managing Room Maintenance Requests
Room Maintenance enables you manage and resolve maintenance requests such as changing a light bulb , repairing a faulty lock, service a faulty air conditioning unit and so on, for guest rooms.
You can assign maintenance requests to staff according to a staff member’s skills and/or qualifications.
The management of maintenance tasks is also available on the OPERA Cloud Mobile web app.
Adding Maintenance Requests
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From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
- Click New and enter the following
details:
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Room: Enter or select room(s) from the list.
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Reason: Select a reason (type) from the list.
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Remarks: Enter descriptive information regarding the maintenance request.
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User: Select a user to assign the task to a specific user.
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Expected By.: Enter or select a completion date.
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Click Save.
Editing Maintenance Requests
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From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
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Enter search criteria and click Search.
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Select a maintenance request from the list and click Edit.
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Update details.
Note:
To assign a request select a User. -
Click Save.
Deleting Maintenance Requests
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From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
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Enter search criteria and click Search.
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Select a maintenance request from the list and click Delete.
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Click Delete to confirm.
Resolving Maintenance Requests
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From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
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Enter search criteria and click Search.
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Select a maintenance request from the list and click Resolved check box (column).
Generating Maintenance Report
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From the OPERA Cloud menu, select Inventory, select Rooms Management, and then select Room Maintenance.
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Click Vertical Ellipsis, select Report.
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Update report parameters.
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Select report destination.
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Click Process.