Managing Blocks Traces
Adding a Trace
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From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
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Enter search criteria and click Search.
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Select the block in the search result, click I Want To..., Traces or click the Traces link in Block Presentation.
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Click New and complete the following:
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Department. Select the department(s) for trace.
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From Date: Enter a From date.
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To Date: Enter a To date.
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Time: Enter time.
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Trace text: Enter the trace text.
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Quick Insert: Click to select from pre-configured trace text for the selected department. Configuring Trace Texts.
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Click Save.
Updating a Trace
Note:
Only open traces are displayed by default, to view completed traces click Vertical Ellipsis, Show Completed.-
From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
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Enter block criteria, click Search.
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Select the block in the search result, click I Want To..., Traces or click the Traces link in Block Presentation.
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Click + to expand the card and view trace details.
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Select vertical ellipsis and click Edit.
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Update details.
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Click Save.
Resolving / Completing Trace
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From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
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Enter search criteria, click Search.
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Select the block in the search result, click I Want To..., Traces or click the Traces link in Block Presentation.
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Select vertical ellipsis, click Complete.
Deleting a Trace
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From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
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Enter search criteria, click Search.
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Select the block in the search result, click I Want To..., Traces or click the Traces link in Block Presentation.
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Select vertical ellipsis, click Delete.
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Click Delete to confirm.