Managing No Show and Cancellation Deposits and Charges
Manually Transferring Deposit Balances
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
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Select the reservation in the search results, click the I Want To . . . link, and select Billing.
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Click the I Want To . . . link and select Transfer Deposit.
Posting a No Show or Cancellation Charge
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
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Select the reservation in the search results, click the I Want To . . . link, and select Billing.
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Select the billing window.
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Click Post Charge.
Refer to: Posting Charges to Guest Folios.
Posting Settlements (Payment)
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
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Select the Reservation in the search results, click the I Want To . . . link, and select Billing.
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Select the Billing Window to settle.
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Click the Vertical Ellipsis and select Interim Folio.
Refer to: Generating a Folio for an Interim Bill.
Posting Deposit Refunds (Payment)
A refund payment requires entry of a negative payment amount.
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From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
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Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
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Select the reservation in the search results, click the I Want To . . . link, and select Billing.
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Select the billing window with a deposit balance to refund.
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Click Post Payment.
Refer to: Applying Payments to Guest Folios.