Managing Track It Requests
Adding Track It Requests
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From the OPERA Cloud menu, select Miscellaneous, select Track It, and then select New.
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Click New and enter the following details:
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Category: Select a category : Parcel, Valet, Baggage, or Lost.
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Property: Enter or select the property.
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Track It Number: Enter a reference number, such a baggage receipt number.
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Type: Select a Track it type from the list.
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Action: Select a Track It action from the list.
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Quantity: Enter the quantity of items. (Enabled for Parcel, Baggage and Lost categories).
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Location: Enter the current location of the item.
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Action Date: Enter or select an action date.
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Assigned To: Select an employee to assign the Track it request.
Note:
Track It on mobile devices shows the 'My Requests' by default. This is a listing of requests assigned to the user. -
Description. Enter a detailed description of the item(s).
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Reservation Information: To associate the Track It request with a reservation
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Enter the guest last name into the Name search field and press tab.
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Select the reservation in the search result (you can modify the search criteria if the reservation is not found).
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Click Select Reservation.
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Click Save.
Editing Track It Requests
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From the OPERA Cloud menu, select Miscellaneous, and then select Track It.
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Enter search criteria and then click Search.
Note:
To search Requests assigned to you, select Assigned.Note:
By default, only Open status requests are included in the search.
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Click the vertical ellipsis Actions menu and select Edit.
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To assign a request to a staff member, select User from the list.
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Reservation Information: To associate the Track It request with a reservation
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Enter the guest last name into the Name search field and press tab.
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Select the reservation in the search result (you can modify the search criteria if the reservation is not found).
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Click Select Reservation.
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To view the guest profile, click the Guest Name link.
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To view the history of a request, select View History from the vertical ellipsis. The request history appears in a screen.
Deleting Track It Requests
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From the OPERA Cloud menu, select Miscellaneous, and then select Track It.
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Enter search criteria and then click Search.
Note:
To search Requests assigned to you, select Assigned.Note:
By default, only Open status requests are included in the search.
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Click the vertical ellipsis Actions menu and select Delete.
Closing (Resolving) Track it Requests
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From the OPERA Cloud menu, select Miscellaneous, and then select Track It.
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Enter search criteria and then click Search.
Note:
To search Requests assigned to you, select Assigned.Note:
By default, only Open status requests are included in the search.
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To edit a request, click the vertical ellipsis Actions menu and select Edit.
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Select an appropriate action from the list to close the request (for example, select Done or Delivered).
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