Posting Service Recovery Adjustment Charges

Prerequisites for Posting Service Recovery Adjustment Charges

 A Service Recovery Adjustment enables you to associate a department, reason code, and clarifying text with an adjustment to a charge. You can also gain a guest signature acknowledging the adjustment. The Service Recovery Adjustment provides the ability to post and track Service Recovery Adjustments versus other non-service recovery related adjustments.

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and click Search.

3. Select the reservation from the search results and click I Want To. . . and select Billing.

4. In Manage Billing, click Vertical Ellipsis and select Post Service Recovery Adjustment.

   1. In the Adjustment panel:

      1. Select Amount or Percentage.

         1. Amount: Enter either an adjustment amount or a percentage of the original posted amount.

      2. Department: Select a department from the list.

      3. Reason: Select a reason from the list.

      4. Reason Text: Enter additional information about the adjustment .

   2. In the Selected Transactions panel,

      1. Click Vertical Ellipsis and select Search Transactions.

      2. Enter your search criteria and click Search.

      3. Select a transaction to adjust and click the down arrow to move it into the Selected section of the screen, then click Select.

      4. Click Process Adjustment.