1. User Guide
  2. OPERA Cloud
  3. Front Desk
  4. Arrivals and Check In
  5. Checking in Reservations
  6. Advance Checking In Reservations
  7. Troubleshooting Advance Check In

Troubleshooting Advance Check In

Table 4-2 Troubleshooting Advance Check In Issues

Problem / Issue Cause Resolution

The Advance Check In button is not enabled.

To Advance Check In a reservation a valid method of payment is required.

Verify that the reservation has a valid payment method. You can modify the payment method during the Advance Check In process.

The Advance Check In button is not enabled.

The reservation is already Advance Checked In.

Verify that the reservation is not already Advanced Checked In. If a reservation is Advance Checked In, it is marked in the Reservation Type and in the Primary Details Reservation Status.

Received the error: Unable to Advance Check In reservation. Credit Card declined.

To Advance Check In a reservation a valid method of payment is required.

Verify that the reservation has a valid payment method. You can modify the payment method during the Advance Check In process.

I want to cancel an Advance Checked In reservation but the I Want To... Cancel Reservation link is missing.

Reservations that have been Advance Check In cannot be canceled.

Reverse the Advance Check In flag and then the reservation can be canceled. Refer to Reversing Advance Checked In Reservations.