Configuring Service Request Priorities
Adding Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Click New and complete the following
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Code. The Service Request code.
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Description. The description of the Service Request Priority
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Manage Translation. Select to open the multi-language descriptions screen and configure a translated menu name for each language
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Sequence. Enter a display sequence.
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Click Save.
Editing Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Enter search criteria and click Search.
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Select the Service Request Priority, click the vertical ellipsis Actions menu and select Edit.
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Update the configuration.
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Inactive. When selected the code will become inactive and by will not be displayed in the search list results.
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Click Save.
Deleting Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Enter search criteria and click Search.
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Select the Service Type Priority, click the vertical ellipsis Actions menu and select Delete.
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Click Delete and confirm the deletion.