Task Companion (Housekeeping)

Prerequisites for Mobile Task Companion

The Task Companion replaces the need to generate and distribute task sheet reports by providing real-time, interactive housekeeping task management. Attendants can view reservation details, including reservation traces and send notifications to request assistance. When the Guest Service Status OPERA Control is active attendants can also set Do Not Disturb status on rooms. Room Attendants can indicate when they are on a break and this status is indicated in the Task Sheet Overview screen (Summary & Detail) and the Task Sheet presentation screen.

Using The Task Companion

Note:

When the Housekeeping Task Scheduling OPERA Control is active, multiple tasks are combined into a single task sheet. Select from the list of tasks.

1. Tap to select the assigned task sheet number. For easier identification and selection, you can indicate the assigned attendant for each task sheet.

   On the summary page, the following information appears: the total count of allocated rooms, a count of rooms per room status, a list of the room numbers assigned to the task sheet, and task sheet instructions if applicable.

   Note:

   Rooms listed in the task sheet are sequenced according to their auto-priority.

2. Tap Start to begin the task. The following options appear for the first room:

   1. Start: Tap to begin the task for the room.

   2. Skip: Tap to skip the room.

   3. View Reservations: Tap to view details of arrival, stay over, or departure reservations.

   4. View My Room List: Tap to view a list of rooms assigned to the task sheet.

   5. View Traces: Tap to create, view, or update traces for the room reservations (Available when the Reservation Traces OPERA Control is active).

      • Resolve trace: Tap to resolve a trace.

      • Create trace: Tap to create a trace by selecting a Department, selecting the date range, entering the message into the Trace Text field, and then tapping Save.

   6. Do not Disturb: Tap to flag a room as DND. The room is skipped and the next room appears (Available when the Guest Service Status OPERA Control is active).

   7. Request Assistance: Tap to send notifications to other users that assistance is required.

      • Select from General or Emergency notifications.

      Note:

      The Request Assistance action only sends a notification to users assigned a role with the Receive Task Companion General Assistance Notifications and/or Receive Task Companion Emergency Assistance Notifications tasks granted.

   8. On-break: Tap to pause a task and set its status as on-break. This status is indicated in the Housekeeping Attendant Console.

3. When Start is selected, the following specific room details appear:

   • Preferred service time

   • Room specific task instructions

   1. Maintenance Requests: Tap to create, view, or update maintenance requests for the room (Available when the Maintenance OPERA Control is active). For more information, see Room Maintenance .

   2. Request Assistance:Tap to send notifications to other users that assistance is required. Select from the General or Emergency notification options.

      Note:

      The Request Assistance action only sends a notification to users assigned a role with the Receive Task Companion General Assistance Notifications and/or Receive Task Companion Emergency Assistance Notifications tasks granted.

   3. View Reservations: Tap to view the details of arrival, stay over, or departure reservations.

   4. View Traces: Tap to create, view, or update traces for the room reservations.

   5. Resolve Trace: Tap to resolve a trace.

   6. Create Trace: Tap to create a trace by selecting a Department, selecting the date range, entering the message into the Trace Text field, and then tapping Save.

   7. Room Status: Once the task is complete select a room status from the options available. For example, update room status from Dirty to Clean or Inspected

   8. Housekeeping Status: Update the housekeeping status (to vacant or occupied). These housekeeping status options are used to report a discrepancy between housekeeping status and the front office status of the room; resulting in a Skip or Sleep discrepancy. (Available when the Discrepant Rooms OPERA Controls is active)

      Note:

      Depending on the Task Companion Timer setting in OPERA Controls, a time counter might increment or decrement during completion of the task.

   9. Finish this room: Tap to complete the task, close the page and begin the next room in sequence.

      Note:

      The room no longer shows in the room list since the task has been completed and the Task Companion advances to the task for the next room.

• Prerequisites for Mobile Task Companion