Configuring Welcome Offer Alerts Rules

Prerequisites for Alerts

Welcome offers provide guests with certain options to select on check in, based on the Welcome Offer Options OPERA Control.

Valid options:

• eCoupons: Select eCoupons to add to a reservation. See Managing Reservation eCoupons.

• Items: Select item inventory to add to the reservation. See Reservation Item Inventory.

• Post It: Select an article from the Post It screen, post and settle to a PM room. See Charging Purchases Using Post It.

Welcome Offer Alert rules determine under which conditions the Welcome Offer is presented during check in. See Arrivals - Managing Welcome Offers

Adding Welcome Offer Alerts

1. From the Administration menu, select Booking, select Alerts, and then select Global Alert Definitions.

2. Click New and enter the following details:

   1. In the Set Alert Definition section, complete the necessary alert definition fields:

      1. Property: Enter or select the property.

      2. Code: Select the alert code for the welcome offer.

      3. Description: The description of the message to be displayed, by default upon check in.

      4. Welcome Offer:  Select check box to indicate a Welcome Offer alert.

      5. Area: Value defaults to Check in and the field is disabled.

      6. Notification: The Screen check box is automatically selected (Welcome Offer alerts can't be printed; print option is disabled).

   2. In the Set Filter Conditions section:

      1. Click Add

         • Set up the conditions that need to be satisfied for the Welcome Offer Alert to display.

         • See Configuring Global Alert Rules.

      2. Click OK.

3. Click Save.

Editing Welcome Offer Alerts

1. From the Administration menu, select Booking, select Alerts, and then select Global Alert Definitions.

2. Enter search criteria and click Search.

3. Select the welcome offer alert, then click the vertical ellipsis and select Edit.

4. Update the configuration.

5. Click Save.

Deleting Welcome Offer Alerts

1. From the Administration menu, select Booking, select Alerts, and then select Global Alert Definitions.

2. Enter search criteria and click Search.

3. Select the welcome offer, then click the vertical ellipsis and select Delete.

4. Click Delete to confirm.

• Prerequisites for Alerts