1. User Guide
  2. OPERA Cloud
  3. Front Desk
  4. Departures and Checkout
  5. Using Quick Check-Out

Using Quick Check-Out

Quick Check Out is a fast way to check out reservations when the payment method is credit card or direct bill or the reservation has a zero balance.

To ensure a successful Quick Check Out:

  • Make sure the guest's credit card has sufficient authorization to cover the balance.

  • Make sure Direct Bill AR accounts are not restricted and have not exceeded credit limits.

  • Make sure cash guest folios have a zero balance.

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Mass Check Out Reservations

Mass check out steps you through the settlement and checkout of each reservation 

  1. From the OPERA Cloud menu, select Front Desk , select Front Desk Workspace, and then select Quick Check Out.

  2. Enter search criteria then click Search.

  3. Select the Table or List view 

  4. Select multiple reservations in the search result then click Mass Check Out.

  5. Folio Settlement appears for the first reservation

    1. Enter payment details

    2. Click Settle and Send Folio.

      1. Report Destination

        1. Select a Folio Style.

        2. Select a Report Destination.

        3. Click Process.

    3. Click Check Out Now to check out the reservation or click Schedule Check Out to schedule the check out for a later time. For more information, see Scheduling a Checkout.

    4. Select a room status.

    5. Click Save.

  6. Repeat step 5 for the next reservation.

Auto Check Out Reservations

Auto checkout processes credit card or direct bill settlements and checks out the reservation automatically. A status panel will display the progress for each reservation.

  1. From the OPERA Cloud menu, select Front Desk , select Front Desk Workspace, and then select Quick Check Out.

  2. Enter search criteria then click Search.

  3. Select the Table or List view. 

  4. Select multiple reservations in the search result then click Auto Check Out.

Check Out Zero Balance Reservations

  1. From the OPERA Cloud menu, select Front Desk , select Front Desk Workspace, and then select Quick Check Out.

  2. Enter search criteria then click Search.

  3. Click Check Out Zero Balance Departures.

  4. A status screen displays the progress.   

    1. For all reservations that were checked out successfully, Successfully Processed is displayed.

    2. For any reservation that is not checked out successfully, a message indicating the reason is displayed.

The following are scenarios and their expected outcome when using the Check Out Zero Balance Departures.

Table 4-4 Scenarios and expected outcome

# Reservation Status Scenario Outcome

1

Day Use

Reservation has zero rate and Zero Reservation Balance  * Windows has no postings

Checked Out Successfully 

2

Day Use

Reservation has zero rate and Zero Reservation Balance  * Windows has postings but settled and no folio generated

Checked Out Successfully  and Folio Generated

3

Day Use

Reservation has zero rate and Zero Reservation Balance  * Windows have charges/payments and at least one or more windows balance is non zero 

Error Shown  "Reservation has a balance, checkout cannot be processed"

4

Day Use

Reservation has Non Zero Rate and Zero Guest Balance  * Windows has no postings

Charged are posted Error Shown  "Reservation has a balance, checkout cannot be processed"

5

Day Use

Reservation has Non Zero Rate and Zero Reservation Balance  * Windows has postings but settled and no folio generated

Checked Out Successfully  and Folio Generated

6

Day Use

Reservation has Non Zero Rate and Zero Reservation Balance  * Windows have charges/payments and at least one or more windows balance is non zero 

Error Shown  "Reservation has a balance, checkout cannot be processed"

7

Due Out

Reservation has Non Zero Rate and Zero Reservation Balance  * Windows has postings but settled and no folio generated

Checked Out Successfully  and Folio Generated

8

Due Out

Reservation has Non Zero Rate and Zero Reservation Balance  * Windows have charges/payments and at least one or more windows balance is non zero 

Error Shown  "Reservation has a balance, checkout cannot be processed"

9

Due Out

Reservation has Non Zero Rate, zero reservation balance and payment method configured is Direct Bill. But the payee does not have AR number configured. Payment is posted against the charges using different payment method and folio is not generated.

Error Shown  "AR Acocunt does not Exist"

10

Due Out

If Folio requires Fiscal Printing

Error Shown " The Folio requires the Fiscal Printing, please process the checkout manually."

Related Topics

Parent topic: Departures and Checkout