Posting Service Recovery Adjustment Charges
Prerequisites for Posting Service Recovery Adjustment Charges
A Service Recovery Adjustment enables you to associate a department, reason code, and clarifying text with an adjustment to a charge. You can also gain a guest signature acknowledging the adjustment. The Service Recovery Adjustment provides the ability to post and track Service Recovery Adjustments versus other non-service recovery related adjustments.
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From the OPERA Cloud menu, select Front Desk, and then select In House.
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Enter search criteria and click Search.
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Select the reservation from the search results and click I Want To. . . and select Billing.
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In Manage Billing, click Vertical Ellipsis and select Post Service Recovery Adjustment.
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In the Adjustment panel:
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Select Amount or Percentage.
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Amount: Enter either an adjustment amount or a percentage of the original posted amount.
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Department: Select a department from the list.
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Reason: Select a reason from the list.
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Reason Text: Enter additional information about the adjustment .
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In the Selected Transactions panel,
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Click Vertical Ellipsis and select Search Transactions.
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Enter your search criteria and click Search.
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Select a transaction to adjust and click the down arrow to move it into the Selected section of the screen, then click Select.
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Click Process Adjustment.
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