Track-It Requests
Track It enables you to manage the storage and delivery of guest luggage, parcels, vehicles (valet), and lost items.
If related to an arrival, in-house, or departure reservation, Track-It tickets are optionally linked to a reservation.
In Track It, a list of open Track-It requests appear, but only assigned tickets appear by default via the My Requests search filter.
Using Track It
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Tap Unassigned to view all unassigned requests.
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Tap All Requests to view both assigned and unassigned requests.
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To view a list of open Track-It requests for each group, toggle between Parcel, Valet, Baggage (Luggage), and Lost groups.
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Tap any request in the search results to view and manage the Track-It request details.
Managing a Track-It Request
Both the Track It request details and the linked reservation (if a reservation is linked) appear.
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Tap Action and select the appropriate action from the list to update the status of the request.
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To close the request, tap Action and select an appropriate Action from the list to close the request (for example, select DONE, DELIVERED, or COMPLETE).
Parent topic: Overview