Add a Reservation to the Queue
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[Music]
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in this video you will learn how to add
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a reservation to the queue you can add a
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reservation to the queue if the assigned
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room or required room type is not ready
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then you can send a text message to
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notify housekeeping let's get started
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first I will search for the reservation
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in Opera Cloud you can search for an
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arrival reservation by clicking the
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arrival reservation style to go to the
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list of arrival reservations
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alternatively to find the reservation
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you can go to front desk and select
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arrivals next enter the guests name and
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any other search criteria then click
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search select the I want to option next
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to the reservation and then select place
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reservation on queue to confirm click OK
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to go to the reservation click the
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confirmation number now on the
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reservation I see the priority
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notification with the number indicating
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the priority on the queue for this
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reservation click the priority
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notification to see the total winked um
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on Q and the Q priority here I can
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select to prioritize this reservation or
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to send a text to the guest when the
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room is ready for check-in I can also
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click the vertical ellipsis menu to
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remove the reservation from the queue
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check-in the reservation change the
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assigned room or to send a text message
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to housekeeping to rush the room in this
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example I click prioritize to set the
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reservation to first priority and then