Using Profile Lookup from an External System
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In this video, you will learn how to lookup a profile in an external system
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and then download the profile to OPERA Cloud. You can use this option when another system
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manages the profile data and integrates with OPERA Cloud.
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Let's get started. To lookup a profile go to Client Relations,
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Profiles, and then select Manage Profile. Next enter the guest's name, select the
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external system from the Lookup Profile drop-down list, and then click search.
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Now, I see the tabs at the top of the search results, each tab represents an integrated
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external system. Click the tab to view
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the profiles from the external system. The number of profiles returned from the external
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system displays as a number on the tab. In this example, on the last tab I see the
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number one next to the external system name. Scroll to the right to view more details.
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In this example, I click the vertical ellipse and then select the option to download the profile.
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Downloading the profile adds the profile to OPERA Cloud.
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Now, I see the profile in OPERA Cloud.