Void Folios
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A folio that contains a Bucket Redemption transaction code cannot be voided.
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A folio can be voided only on the same business date as it was created.
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A folio can be voided only if it has not been settled to Direct Bill / City Ledger (transferred to Accounts Receivable).
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Once the reservation is checked out, voiding the bill will reinstate the reservation.
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Void bill removes the bill number from the charges.
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Voided bills will show a status of Void.
Voiding a Folio
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From the OPERA Cloud menu, select Front Desk, then select In house (or Departures).
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Enter search criteria and click Search.
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Select the reservation in the search result, then click I Want To ... then Billing.
OR
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Click the Balance link for the reservation.
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Click I Want To... and select Void Folio.
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Select a folio from the displayed list , then click the vertical ellipsis and select Void Folio.
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Parent topic: Manage Billing