Posting an Adjustment Charge to a Reservation Account
The Post Adjustments action in Billing enables you to adjust transactions by a fixed amount or a percentage of the cost.
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From the OPERA Cloud menu, select Front Desk, and then select In House.
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Enter search criteria and click Search.
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Select the reservation from the search results and click I Want To . . . and select Billing.
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On the Manage Billing screen, click I Want To . . . and click Post Adjustment.
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In the Adjustment panel:
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Select Amount or Percentage.
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Amount: Enter either an adjustment amount or a percentage of the original posted amount.
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Department: Select a department from the list.
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Reason: Select an adjustment reason from the list. For more information, see Configuring Adjustment Reason Codes
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Reason Text: Enter additional information about the adjustment.
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In the Selected Transactions panel:
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Click the vertical ellipsis Actions menu and select Search Transactions.
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Enter your search criteria and click Search.
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Select a transaction to adjust and click the down arrow to move charges it into the Selected section, then click Select.
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Click Process Adjustment.
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Parent topic: Charges Adjustment and Payments