Reservation Housekeeping and Task Schedule

Prerequisites for Managing Reservation Housekeeping and Task Schedule

To access the housekeeping options for a room reservation click the Housekeeping Details link in I Want To. . . or from the reservation presentation page. In the Housekeeping panel, you can add the time the guest would like the room serviced each day, which is printed output on the housekeeping task sheet reports and displayed in the housekeeping task companion. Instructions to the housekeeping room attendant can also be added. For example, if you mention a pet is in the room, these instructions are included on the task sheet reports and task companion.

Room instructions will auto-populate from the profile based on the Housekeeping Profile Note Type OPERA Control

When you select a Note Type from an Individual/Contact Note Group and create a new reservation for a profile where the note with that Note Type already exists, the note is automatically placed into the Room Instructions on the reservation. This will also occur when you select a profile, which is a primary profile for an existing reservation. After creating the reservation, any changes to the Profile Notes will not get updated in the room instructions. If Room Instructions exist on a reservation and then you update the profile to one with the configured Note Type, the new profile's note will be added to the existing room instructions and separated with a pipe icon (|). For properties with the Share OPERA Control active: When share reservations exist, Room Instructions are copied to show the same on all reservations. Should a share be separated, the Room Instructions remain on all previously shared reservations and can be manually updated if they don't apply after separating the share.

When the Turndown OPERA Control is active the Housekeeping panel displays a Turndown check box to indicate if a turndown service is required for the room. You can also change the Turndown status and include or exclude the room from the Turndown task by selecting or deselecting the check box.

When the Guest Service Status OPERA Control is active, the Housekeeping panel displays the three options for the Guest Service Status (Do Not Disturb, Make Up Room, No Status Selected). The status can be changed and reflect on the Housekeeping Board for further auctioning.

Prioritize: When the Prioritize check box is selected the room is prioritized in the Housekeeping Task Companion. For more information, see Task Companion Auto-Priority

When the Housekeeping Task Schedule OPERA Control is active, use the calendar to view and manage the housekeeping task(s) and supplies that are scheduled for each day the reservation is in house. You can add, change or remove a task along with their supplies. For example, if the guest is requesting no service on a particular day, the task can be removed from the calendar and the room is not included in that day’s task sheet generation process. Or if the guest only requests light service, the full service task can be removed and the light service task (if configured) can be added instead.

Note:

The departure task does not display in the housekeeping task schedule.

• Managing Reservation Housekeeping and Task Schedule