Create and Resolve a Room Maintenance Task (Video Transcript)
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In this video, you will learn how to create and resolve a room maintenance request
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in OPERA cloud. You can create a room maintenance request for any guest room
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with an issue that requires action. In this example, I will create a maintenance request
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for broken air conditioning in a guest room. Let's get started. On the OPERA cloud dashboard,
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you can view the number of resolved and unresolved maintenance requests.
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To create a new maintenance request I go to inventory, room management, and then select
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room maintenance. Then click new. Enter the room number. Next, I click the reason drop-down list
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and select A/C from the list. To assign this request to a specific staff member to action
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I can select a person from the user drop-down list. I add comments to the remarks section
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and then click Save. I can click the view icons to change how the requests display.
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Now, when I click on the plus sign next to today I can see the maintenance request I just created
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for today. Now, let's learn how to resolve a maintenance request in OPERA cloud mobile.
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From the OPERA cloud mobile menu tap room maintenance. I can tap the plus icon to create
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a new maintenance request or as in this example, I will search for the maintenance request I just
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created. To find the request I tap search. Now, I select all requests from the drop-down list.
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If I selected a person when I created the request in the previous step then I would select assign
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requests. Now, I can see the request I just created. When the request is complete I can
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double-tap the request and select resolve. Now, the maintenance request is marked as resolved.