Swapping or Shifting Assigned Rooms (Video Transcript)
In this video, you will learn how to swap or shift the assigned rooms between two reservations
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with matching arrival dates and room types.
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If one of the rooms is marked Do Not Move or the rooms are not available for the entire
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stay date range of the other reservations,
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then swapping/shifting is not allowed.
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Rooms can only be swapped or shifted before check-in.
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Let's get started!
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To swap assigned rooms, in the OPERA cloud menu, select Front Desk,
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Front Desk Workspace, and then Room Assignment.
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When using the room assignment window to Swap, Shift, or use the Swap/Shift button, you must
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click the modify search criteria link,
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and leave the Room Assignment filter empty.
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Or in the OPERA Cloud menu, select Front Desk, then select, Arrivals.
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Click Search.
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In the search results, I can select any two reservations of the same type.
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Next, click Swap Rooms.
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Then confirm, and click OK.
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The rooms have swapped.
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To shift the assigned room to another reservation, Select Front Desk, Front Desk Workspace, and
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then Room Assignment,
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or select Front Desk, and then Arrivals.
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Click Search.
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In the search results, Select a reservation with a room assigned, then select one reservation
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without an assigned room.
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Click the Shift Rooms.
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Then confirm, then click OK.
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The rooms have shifted.
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To ensure which reservations you can swap or shift, you can access the Swap/Shift Rooms
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screen.
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To use the Swap/Shift Rooms screen, Select Front Desk, Front Desk Workspace, and then
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Room Assignment,or select Front Desk,
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and then Arrivals.
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Click Search.
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Select a single reservation either assigned or unassigned based on your choice to swap
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or shift.
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Next, click Swap/Shift Rooms.
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Enter the search criteria on the Swap/Shift Rooms page and click Search.
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The Swap/Shift Rooms screen displays the Profile and Reservation details of the source reservation.
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In this example Click Swap Rooms, based on the criteria that was previously entered.
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The confirmation window appears.
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click OK.
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The rooms have swapped.
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The Swap/Shift Rooms link is also available from the Assign Room or Room Details screen.
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Select Front Desk, Front Desk Workspace, and then select Room Assignment.
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Or select Front Desk, then select Arrivals.
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Click Search.
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Then locate the reservation in the search results and click the Assign Room link.
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Or, locate the reservation in the search results, click the I Want To icon and then click, Assign
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Room.
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The Assign Room window appears and you are able to click the Swap/Shift rooms link to
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start the process.