Quick Check Out (Video Transcript)
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In this video, you will learn how to check out a reservation using Quick
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Check out.
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Let's get started.
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In OPERA Cloud go to front desk, select Front Desk Workspace, and then select quick check
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out.
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If needed, I can click modify search criteria to define the options to find the reservations.
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Now, I select the checkbox next to each reservation I want to check out.
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Next, I can select any of the following check out options; if I want to check out multiple
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reservations, I select Mass Check Out and then step through the manual folio settlement
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process and checkout each selected reservation.
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Or to automatically process the credit card or direct bill settlements, I can select Auto
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Check Out.
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Alternatively, I can select the Check Out Zero Balance Departures option to check out
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reservations with a zero balance.
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In this example, I click auto check out.
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Auto checkout verifies the credit card assigned to each reservation has a sufficient authorization
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to cover the folio balance, and the direct billing accounts are not restricted, and also
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have not exceeded the limits.
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Any cash guest folios must have a zero balance for auto check out to process successfully.
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Now, I can see one reservation successfully processed the auto checkout.
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The other two reservations did not process the auto check out, because the payment method
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of the direct bill or the credit card is not set up on these reservations.
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Click close.
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Next, I select Mass Checkout to manually process the remaining reservations that were previously
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selected.
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I can update the payment details, if needed, and then click Settle and Send Folio.
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Now, I can click the link to select a Folio Style or as in this example I continue with
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the default folio style, and then I select a Report Destination.
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I can select to preview, email, or download the folio.
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In this example.
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I select email, and click the link to enter an email address, and then click save.
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Next, click Process.
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Now, I see the payment processed and if needed I can click to print the receipt.
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Scroll down, and click check out now.
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Now, I see the reservation is checked out and the room number.
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Next, the 3rd and final previously selected reservation automatically displays to continue
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the check out process.
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Click settle and send folio.
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Select a folio destination, and then click save.
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And then click process.
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Now, I see the payment is applied to the folio and the balance is 0.
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Next.
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I click Schedule Check Out, enter a check out time, and then click ok.
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Now, I see the 3 reservations I previously selected are not displaying as available to
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check out any more because these reservations checked out successfully.