1. User Guide
  2. Administration
  3. Booking Administration
  4. Reservation Management
  5. Configuring Guest Messages

Configuring Guest Messages

Message templates enable you to define standard message texts within OPERA Cloud to ensure consistency in the format of guest messages.

You can configure messages in multiple languages. Messages are added to a reservation by the telephone operator or directly on a reservation from the Messages details link.

Note:

When the OPERA Multi-property Cross Reservation Cloud Service is active, new guest message texts are created by selecting the Template tab. Once created, you can copy guest message texts to specific properties using the Copy action. Refer to Copying Configuration Codes to Multiple Properties for more information.

Adding Guest Message Formats

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Click New and complete the following fields:

    1. Property. Enter or search for and select a property.

    2. Code. Enter the code for the message format (for example, FAX, VISIT, or CALLBACK).

    3. Description. Enter the text of the message. (For example, you could enter the following text: We received a fax for you at the reception. <Visitor Name> came to visit you. <Caller Name> has called. Please call back!)

    4. Manage Translations. Select this link to enter translations of the message text into other languages.

    5. Sequence. Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

  3. Click Save.

Editing Guest Message Formats

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Enter search criteria and click Search.

  3. In the search results, select the message format then click the vertical ellipsis then click Edit.

  4. Update the configuration.

  5. Click Save.

Deleting Guest Message Formats

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Enter search criteria and click Search.

  3. In the search results, select the message format then click the vertical ellipsis then click Delete.

  4. Click Delete to confirm.

Parent topic: Reservation Management