Configuring Delivery Management

Prerequisites for Configuring Delivery Management

Use Delivery Management to configure the email and SFTP gateway details for the delivery of OPERA Cloud reports and stationery. When the Text Message Handling OPERA Control is active you can also setup a gateway for an SMS service provider for Queue rush room and room ready notifications to mobiles, as well as reservation confirmations and guest messages. Message transmission to SMS provider can be either email or HTTP POST.

The following configuration options are available.

Table 16-14 Configuration methods and purpose

Method	Purpose
General	Reports via email and Scheduled Reports via SFTP
Confirmation Letters	Reservation confirmations via email and SMS
Guest Message	Guest messages via SMS
Billing Folios	Folios via email
AR	AR Statement and Reminder Letters delivered via email as PDF attachment.
Text to Guest	Queue Room ready notification to Guest via SMS
Text to Housekeeping	Queue Rush Room via SMS
Other Folios	Deposit, AR, Passerby, Post It Credit Bill, Debit Bill and other folio types delivered via email as PDF attachment.

Configuring Report Delivery

Adding Report Delivery by Email

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select General and click Search.

3. Click Edit and enter the following details:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. From Email Address: Enter the sender email address.  You can set a display name along with the email address, for example: Bell Hotel <[e-mail]. If you do so, enclose the email address in < and > .

   4. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   5. User ID: Enter the user ID for SMTP server.

   6. Password: Enter the password for SMTP server.

   7. Email Subject: Enter the subject that is to appear in the email message.

   8. Click Save.

Note:

To configure SFTP destinations for scheduled report delivery, for more information, see Configuring SFTP Connections

Configuring Reservation Confirmation Delivery

Adding Reservation Confirmation Delivery by Email

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Confirmations, then click Search.

3. Click New and complete the following:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. HTML Format Delivery: Select to generate email as embedded HTML.

      Note:

      all images such as logos, room type images) must be available on a publicly accessible web-server / content management system for download by the email client.

   4. From Email Address: Enter the sender email address.  You can set a "display name" along with the email address, for example: Bell Hotel <[e-mail]>. If you do so, enclose the email address in < and >.

   5. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   6. User ID: Enter the user ID for SMTP server.

   7. Password: Enter the password for SMTP server.

   8. Email Subject: Enter the subject that is to appear in the email message. You can use conditional blocks to dynamically generate a subject line

      <?><Status>[='RESERVED']Reservation confirmation #<ConfirmationNumber> for <ResortFullName></?> <?><Status>[='CANCELLED']Reservation cancellation #<CancellationNo> for <ResortFullName></?>

   9. Email Body: You can configure an email body when HTML Delivery is not enabled. The reservation confirmation is attached in PDF format. Y. Use the rich text editor to enter text and select merge codes to display reservation-specific values in the email body. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

   10. Click Save.

Configuring Confirmation SMS (Text Message) Delivery

Adding Reservation Confirmation Delivery by SMS (Text Message)

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Confirmations and click Search.

3. In the Text Message Delivery Settings panel, click Edit and enter the following details:

   1. Delivery Method:

      1. URL (HTTP POST): Post to URL.

      2. Email: Send as email (email to sms). See Using the Rich Text Editor.

   2. Partner/User ID: Enter the Partner ID or User ID for the delivery provider. This is the Text Messaging Provider name.

   3. Service Type/Server: Enter the service type or SMTP email server address.

   4. Service ID/Account: Enter the service ID or SMTP email server account.

   5. Password: Enter the SMTP email password.

   6. URL: Enter the URL address for the Text Messaging Provider.

   7. URL Parameter Format:Select Text or XML.

   8. Timeout in seconds: Enter the delivery timeout in seconds for the message. Any message exceeding this limit will be timed out.

   9. Message Format: For email to SMS enter or select the following from the list of values: <TO_MOBILE>@<URL_NAME>. The <URL_NAME> tag is the value from the URL field..

   10. Text Message: Use the rich text editor to enter text and select merge codes to display reservation-specific values in the message. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

4. Click Save.

Configuring Guest Message Delivery

Editing Guest Message Email Delivery

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Guest Messages and click Search.

3. ClickEdit and enter the following details:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. From Email Address: Enter the sender email address.  You can set a "display name" along with the email address, . If you do so, enclose the email address in < and >.

   4. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   5. User ID: Enter the user ID for SMTP server.

   6. Password: Enter the password for SMTP server.

   7. Email Subject: Enter the subject that is to appear in the email message.

4. Click Save.

Configuring Guest Message SMS (Text Message) Delivery

Adding Guest Message Delivery by SMS (Text Message)

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Guest Messages and click Search.

3. Click New  and complete the following:

   1. Delivery Method

      1. URL (HTTP POST): Post to URL.

      2. Email: Send as email (email to sms).

   2. Partner/User ID: Enter the Partner ID or User ID for the delivery provider. This is the Text Messaging Provider name.

   3. Service Type/Server: Enter the service type or SMTP email server address.

   4. Service ID/Account: Enter the service ID or SMTP email server account.

   5. Password: Enter the SMTP email password.

   6. URL: Enter the URL address for the Text Messaging Provider.

   7. URL Parameter Format:Select Text or XML.

   8. Timeout in seconds: Enter the delivery timeout in seconds for the message. Any message exceeding this limit will be timed out.

   9. Message Format: For email to SMS enter or select the following from the list of values: <TO_MOBILE>@<URL_NAME>. The <URL_NAME> tag is the value from the URL field.

   10. Text Message: Use the rich text editor to enter text and select merge codes to display reservation-specific values in the message. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

4. Click Save.

Configuring Billing Folios Delivery

Adding Billing Folios Email Delivery

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Billing Folios and click Search.

3. Click New  and complete the following:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. From Email Address: Enter the sender email address.  You can set a "display name" along with the email address, . If you do so, enclose the email address in < and > .

   4. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   5. User ID: Enter the user ID for SMTP server.

   6. Password: Enter the password for SMTP server.

   7. Email Subject: Enter the subject that is to appear in the email message.

4. Click Save.

Configuring AR Statement and Reminder Email Delivery

Adding AR Statement and Reminder Email Delivery

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select AR and click Search.

3. Click New  and complete the following details:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. From Email Address: Enter the sender email address.  You can set a "display name" along with the email address, . If you do so, enclose the email address in < and > .

   4. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   5. User ID: Enter the user ID for SMTP server.

   6. Password: Enter the password for SMTP server.

   7. Email Subject: Enter the subject that is to appear in the email message.

   8. Email Body: The folio is attached to email as PDF file; add email body text to display along with the attachment. Use the rich text editor to enter text and select merge codes to display reservation-specific values in the email body. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

      Note:

      E-mail body is limited to 2000 characters.

   9. Click Save.

Configuring Queue Room Message to Guest by SMS (Text Message)

Adding Queue Room Message to Guest by SMS (Text Message)

Used to send queue room ready notifications to guests through SMS.

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Text to Guest and click Search.

3. In the Text Message Delivery Settings panel, click Edit and complete the following:

   1. Delivery Method

      1. URL (HTTP POST): Post to URL.

      2. Email: Send as email (email to sms).

   2. Partner/User ID: Enter the Partner ID or User ID for the delivery provider. This is the Text Messaging Provider name.

   3. Service Type/Server: Enter the service type or SMTP email server address.

   4. Service ID/Account: Enter the service ID or SMTP email server account.

   5. Password: Enter the SMTP email password.

   6. URL: Enter the URL address for the Text Messaging Provider.

   7. URL Parameter Format:Select Text or XML.

   8. Timeout in seconds: Enter the delivery timeout in seconds for the message. Any message exceeding this limit will be timed out.

   9. Message Format: For email to SMS enter or select the following from the list of values: <TO_MOBILE>@<URL_NAME>. The <URL_NAME> tag is the value from the URL field.

   10. Text Message: Use the rich text editor to enter text and select merge codes to display reservation-specific values in the message. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

   11. Click Save.

Configuring Queue Rush Room to Housekeeping by SMS (Text Message)

Adding Queue Rush Room to Housekeeping by SMS (Text Message)

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Text to Housekeeping and click Search.

3. In the Text Message Delivery Settings panel, click Edit and complete the following:

   1. Delivery Method

      1. URL (HTTP POST): Post to URL.

      2. Email: Send as email (email to sms).

   2. Partner/User ID: Enter the Partner ID or User ID for the delivery provider. This is the Text Messaging Provider name.

   3. Service Type/Server: Enter the service type or SMTP email server address.

   4. Service ID/Account: Enter the service ID or SMTP email server account.

   5. Password: Enter the SMTP email password.

   6. URL: Enter the URL address for the Text Messaging Provider.

   7. URL Parameter Format:Select Text or XML.

   8. Timeout in seconds: Enter the delivery timeout in seconds for the message. Any message exceeding this limit will be timed out.

   9. Message Format: For email to SMS enter or select the following from the list of values: <TO_MOBILE>@<URL_NAME>. The <URL_NAME> tag is the value from the URL field.

   10. Text Message: Use the rich text editor to enter text and select merge codes to display reservation-specific values in the message. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

   11. Click Save.

Configuring Other Folio Delivery by Email

Adding Other Folio Delivery by Email

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select Other Folios and click Search.

3. Click New  and complete the following details:

   1. Property: Enter or select the property.

   2. Activate Email Delivery: Select to activate email delivery functionality.

   3. From Email Address: Enter the sender email address.  You can set a "display name" along with the email address, . If you do so, enclose the email address in < and > .

   4. (SMTP) Server Name: Enter the FQDN of SMTP Server (Oracle SMTP server).

   5. User ID: Enter the user ID for SMTP server.

   6. Password: Enter the password for SMTP server.

   7. Email Subject: Enter the subject that is to appear in the email message.

   8. Email Body: The folio is attached to email as PDF file; add email body text to display along with the attachment. Use the rich text editor to enter text and select merge codes to display reservation-specific values in the email body. Select the Merge Codes button to view and select from the list to insert merge code into the message body. For example, name and confirmation number merge code can be inserted. Select the Conditions button to insert condition blocks of text in the message. All merge codes will be inserted in the position where your cursor is placed.

      Note:

      E-mail body is limited to 2000 characters.

   9. Click Save.

Editing Delivery Method Configuration

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select a Delivery Method option , then click Search.

3. Click Edit.

   1. Update the configuration.

   2. Click Save.

Deleting Delivery Method Configuration

1. From the Administration menu, select Interfaces, and then select Delivery Management.

2. Select a Delivery Method option , then click Search.

3. Click the vertical ellipsis Actions menu and select Delete.

4. Click Delete to confirm.