1. User Guide
  2. OPERA Cloud
  3. Bookings
  4. Reservations
  5. Managing Reservations
  6. Managing Reservation Tickets

Managing Reservation Tickets

Prerequisites for Managing Reservation Tickets

The Tickets panel enables you to manage the tickets available and issued for a reservation. This feature utilizes the reservation package functionality and works in conjunction with an integrated ticketing partner solution.

The following details are listed for each ticket.

  1. Package: Ticket package code.

  2. Description: Ticket package description.

  3. Price: Price of the ticket package.

  4. Ticket Number(s): Number assigned to the ticket as assigned by the ticket vendor.

  5. Issue Date: Date the ticket was issued. On the date populated in this column, the Rate Code, Adults, and Child fields are disabled for the reservation as an update to one of these fields would modify the rate code posting. But these fields can be modified for any other date of the stay, except for the date populated in this column.

  6. Status/Description: Status of the ticket received from the ticket partner.

Note:

Any actions performed in the Tickets panel are recorded in the Changes Log under the Reservation Activity group and Miscellaneous activity type.

Adding Reservation Tickets

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Click New.

    1. Click Show Available Packages.

    2. Click Add .

      1. Quantity: Enter quantity.

  5. Click Save.

Editing Reservation Tickets

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Select the ticket in the result, click Manage.

  5. Update details.

  6. Click Save.

Deleting Reservation Tickets

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Select the ticket in the result, click Delete.

  5. Click Delete to confirm.

Ticket Partner Solution Actions

Inquire Tickets

Sends an inquiry to the ticket partner regarding existing tickets attached to the reservation that have already been printed. An Inquiry to the ticket partner must be performed prior to a Reprint or Refund can be completed. This ensures that all of the tickets associated to a reservation are populated in the Tickets screen.

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Enter search criteria, click Search.

  5. Select the ticket in the list, click Vertical Ellipsis and select Inquiry.

Issue Tickets

Sends a request to the ticket partner for the selected ticket package to be printed. The ticket vendor creates the ticket numbers and a print command is then sent to the property so the tickets can be printed for the guests.

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Enter search criteria, click Search.

  5. Select the ticket in the list, click Vertical Ellipsis and select Tickets.

Reprint Tickets

Available for tickets that have already been printed. Sends a request to the ticket partner to verify that the tickets can be reprinted. Upon a successful Reprint response the tickets are reprinted.

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Enter search criteria, click Search.

  5. Select the ticket in the list, click Vertical Ellipsis and select Reprint.

Refund Tickets

Sends a request to the ticket partner to verify that a refund can be given for the tickets. Upon a successful Refund response the refund can be granted to the guest.

  1. From the OPERA Cloud menu, select Bookings then Reservations, and then Manage Reservation.

  2. Enter search criteria, click Search.

  3. Select the reservation in the search result, click I Want to..., Tickets or click the Tickets link in Reservation Presentation

  4. Enter search criteria, click Search.

  5. Select the ticket in the list, click Vertical Ellipsis and select Refund.

Parent topic: Managing Reservations