OPERA Controls — Front Desk

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Front Desk group.

Table 11-36 OPERA Controls — Front Desk Functions

FUNCTION	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
SERVICE REQUESTS [SERVICE_REQUESTS]		The ability to add a service request to guest and/or reservation for follow-up at a future date. Service Recovery is used to report incidents that occur and require actionable follow-up and subsequent closure by other staff members.
ESIGN REGISTRATION CARD [ESIGN_REGISTRATION_CARD]		Enable eSign Registration Card functionality on reservations for getting electronic Signature and Initials.
	DAYS TO PURGE E-SIGNED REGISTRATION CARDS [ESIGN_REGISTRATION_CARD]	Number of days for e-Signed Registration Cards to be purged after a reservation is checked out.

Table 11-37 OPERA Controls — Front Desk Parameters

PARAMETER	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
REGISTRATION CARDS [REGISTRATION_CARDS]		Activates registration card functionality.
	DEFAULT REGISTRATION CARD [DEFAULT_REGISTRATION_CARD]	Sets the registration card used by default for all check ins.
	GENERATE REGISTRATION CARDS AT CHECK IN [PRINT_REGCARD_AT_CI]	Generates registration cards at check in. Valid values: NEVER GENERATE PROMPT TO GENERATE SELECT DESTINATION
	PRINT REGISTRATION CARDS FOR ACCOMPANYING GUESTS [PRINT_REGISTRATION_CARDS_FOR_ACCOMPANYING_GUESTS]	Enables the printing of individual registration cards for each accompanying guest from a reservation. The Registration Cards parameter and the Accompanying Guest function must be On for this parameter to be available.
	AGE THRESHOLD TO PRINT REGISTRATION CARD [AGE_THRESHOLD_TO_PRINT_REGISTRATION_CARD]	Guests for this age or older are eligible for an individual registration card when their profile is used as an accompanying guest. Select a numeric value to represent the minimum age required for a guest to have an individual registration card. The Print Registration Cards for Accompanying Guests parameter must be active for this setting to be available

Table 11-38 OPERA Controls — Front Desk Settings

SETTING	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
CHECK IN PREPAY RULES [CHECK_IN_PREPAY_RULES]		Enables posting anticipated accommodation charges and collecting payment.
	ADVANCE FOLIO PAYMENT TYPE [ADVANCE_FOLIO_PAYMENT_TYPE]	Reservation prepay rules apply to the selected payment methods. Note: Direct Bill (AR transfer) is not eligible for selection.
	MINIMUM NUMBER OF NIGHTS [ADVANCE_PAYMENT_MIN_NIGHTS]	Minimum Number of nights to enforce Reservation Prepay Rules
	PREPAY FOLIO [PREPAY_FOLIO]	Enables credit card auto-settlement for reservation updates resulting in additional total cost of stay charges payable by the guest. Auto payment processing executes hourly and is based on the credit card details in Window 1. Payment activity is recorded in the changes log with Advance Payments action type.
CUSTOM CHECK IN STEPS [EXPOSE_ADDITIONAL_CHECKIN_TRAIN_STOPS]		Allows adding steps to the Check In, and provides the option to set the order in which these steps show. The Room Selection and Review Payment steps are required and selected by default.
	DEFAULT CHECK IN STEP [DEFAULT_CHECK_IN_STEP]	When the parameter is on, the Check In defaults to the first step selected in the Custom Check In Steps setting. When the parameter is off, the Check In defaults to the first step that requires attention. When no step requires attention, the Check In defaults to the Verify Payment step.
ROOM MOVE ROOM STATUS ROOM_MOVE_ROOM_STATUS		During a Room Move, this is the default status of the departing room