Add a Reservation to the Queue (Video Transcript)

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[Music]

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in this video you will learn how to add

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a reservation to the queue you can add a

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reservation to the queue if the assigned

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room or required room type is not ready

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then you can send a text message to

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notify housekeeping let's get started

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first I will search for the reservation

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in Opera Cloud you can search for an

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arrival reservation by clicking the

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arrival reservation style to go to the

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list of arrival reservations

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alternatively to find the reservation

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you can go to front desk and select

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arrivals next enter the guests name and

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any other search criteria then click

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search select the I want to option next

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to the reservation and then select place

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reservation on queue to confirm click OK

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to go to the reservation click the

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confirmation number now on the

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reservation I see the priority

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notification with the number indicating

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the priority on the queue for this

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reservation click the priority

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notification to see the total winked um

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on Q and the Q priority here I can

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select to prioritize this reservation or

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to send a text to the guest when the

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room is ready for check-in I can also

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click the vertical ellipsis menu to

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remove the reservation from the queue

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check-in the reservation change the

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assigned room or to send a text message

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to housekeeping to rush the room in this

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example I click prioritize to set the

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reservation to first priority and then