Redeeming Loyalty Awards for Upgrade (Video Transcript)

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With an Oracle Hospitality OPERA Cloud Service Loyalty subscription,

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or when the Loyalty Membership Configuration OPERA Control is active with the OPERA Cloud

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Customer Loyalty Tracking Cloud Service,

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members can redeem award points towards room upgrades based on validity dates, tier, and

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other factors.

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For room type upgrade awards, an available Search member upgrade awards link appears

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in reservation Book Now,

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when an upgrade award is available for the dates and the room type booked.

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The Search available member upgrade awards link

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also appears in the reservation presentation for future or arrival reservations based on

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the Member Upgrade Award Prompt All Dates OPERA Control.

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This link appears only for Members of the Primary Loyalty Program.

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Note: The Search available member upgrade awards link does not display during reservation

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check-in. 

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Let's get started!

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To book a Room Type Upgrade Award Redemption...

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The upgrade offer displayed is based on the available points balance, member level or

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tier, validity dates, and other criteria.

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If the member doesn't have sufficient points no upgrade award link will be displayed.

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From the OPERA Cloud menu, select Bookings, Reservations, and then click Look To Book

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Sales Screen. 

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Enter the caller and contact information.

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This is displayed when the Caller Information OPERA Control is active.

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Click New Reservation and in the search panel, enter the reservation stay details.

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In the Name field, enter and search for the loyalty member profile.

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Then, select the profile from the search result and click Select. 

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The Member Number field is populated. 

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Click Search and then click the rate and room type cell to select for the reservation, then

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click Select. 

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The Book Now page is displayed to enter the reservation details.

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Click the Search available member upgrade awards link at the top of the page. 

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The Member Award Upgrade page displays the details of the upgrade available.

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Click Select to confirm and proceed with the upgrade. 

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Note: The room type is updated and Room Type to Charge field retains the original room

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type. 

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Complete the Booking Details of the reservation details and Click Book Now. 

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Next let's add an Upgrade Award to an Existing Reservation.

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To redeem an upgrade, the available points balance must be sufficient to cover all nights

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and the room type to upgrade to must be available for the reservation dates. 

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From the OPERA Cloud menu, click Bookings, Reservations, and then click Manage Reservation. 

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Enter search criteria and click Search.

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Next, select the reservation in the search results.

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You can click the I Want To . . . menu and select Reservation, or click the confirmation

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number. 

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Click the Search available member upgrade awards link at the top of the page

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The Member Award Upgrade page displays the details of the upgrades available.

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Select the upgrade you would like to apply and click Save to confirm and proceed with

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the upgrade.

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To Update a Room Type Upgrade Award Redemption Reservation...

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When increasing the length of stay, additional points are deducted and an additional award

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will show

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for each additional night on the profile membership Award List panel.

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When reducing the length of the stay, the deducted points are credited less any cancellation

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penalties

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and the award appears as cancelled on the profile membership Award List panel.

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When changing the room type, the deducted points are credited less any cancellation

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penalties

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and the award appears as cancelled on the profile membership Award List panel.

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When cancelling a room type upgrade award redemption reservation,

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the deducted points will be credited and the award will show as cancelled on the profile

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membership Award List panel.

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To update and existing reservation...

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From the OPERA Cloud menu, click Bookings, Reservations, and then click Manage Reservation. 

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Enter the search criteria, and click Search.

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Next select the reservation in the search results.

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You can click the I Want to . . . menu and select Reservation or,

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click the confirmation number to open the Manage Reservation page. 

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Then update the stay details as needed.